- We are ethical
- We are very good at what we do
- We have the knowledge, experience and expertise to provide highly accurate and timely legal advice
- We will not settle for second best and our services are of a fanatically high standard
- We are competitively priced
- We place huge emphasis on research and service development
- We invest in the latest technology
- We provide you with instant verbal or written communication, advice and feedback. If a message is taken, we will call you within 1 hour of the message being received. If we provide you with verbal advice we will back this up in writing by close of the next business day
- We will provide advice that is accurate, direct and too the point without writing legal waffle for the sake of time-costing
- We will always provide you with a fee estimate for our costs as well as our disbursements - there are no hidden costs charged to your matter
- We will increase our fees annually and index them as against CPI not against a fixed 10% percentage as other firms do
- We will keep you continually informed on any relevant changes in the law
- We advocate political correctness, anti-discrimination and equal employment for all
- We are advocates of alternative dispute resolution and are ‘results driven’
- Litigation is pursued if alternative dispute resolution fails or unless specifically instructed by you
- Costs to benefit analysis is constantly undertaken to minimise your loss (if any). In the event that your case is weak, we do all things necessary to reach a commercially viable resolution
- We thoroughly enjoy our work
- We are good enough for the NSW Attorney Generals Department
- We are very active in the community and are otherwise socially responsible - our Managing Partner is the Chairman/Co-founder of AusRelief and is a sitting Councillor on Cumberland Council
- Money back guarantee: if in 90 days of retaining us, you think we have not lived up to your expectations or you think we have overcharged you then you don’t pay our fee - litigation matters only